Professional Services

Experienced Resources

Certified & Experienced Resources

Our dedicated Professional Services team helps you identify areas that need improvement and utilize BPM, Six-sigma and other techniques to streamline and automate business processes, evaluate technologies that are the right fit for you, and recommend practical solutions to optimize business outcomes.

Project Management

The MCP Project management team is experienced in the discipline of planning, organizing, and improving functional activities for diverse client organizations.  From Six-sigma applications to root cause analysis to broader process improvement initiatives, our distinct technical skills and management strategies help clients achieve improved business outcomes.


  •  Lead Process Improvement project for Fortune 500 client designed to increase productivity.
  •  Conducted Root Cause Analysis Study complete with fishbone diagrams and process analytics
  •  Asset Management tracking project for Major Telecommunications company to improve inventory control
  •  Postal consultation to reduce logistics fees for 14th largest school system in America
  •  Document scanning of active records for large Fortune 500 Financial Services company

Operational Assessments

MCP assessments help our clients to gain a better understanding of how to improve their service work environments. Each assessment process begins with an operational, financial and technological diagnosis of specific service areas including mail and print operations, central receiving, shipping and other  ancillary support functions.

MCP leverages our BPO experience in best practices and domain expertise to examine your existing environment and leverages that knowledge to develop the most cost-effective solution for improving processes and optimizing workflows.

Service & Technology Solutions

We provide comprehensive BPO service and technology solutions across major Fortune 1000 corporations, higher education and government agencies. Our central focus on optimization, best practices and efficiencies helps drive operational excellence across our client sites creating a competitive advantage that empowers our partners to improved business outcomes.